Privacy Policy — Elemental Academia

01Who We Are

Elemental Academia is an online English learning and training platform based in Pakistan. We offer live English courses, academic tuition, free learning resources, and AI education through our Elemental AI division.

Our services include Spoken English courses, IELTS preparation, Business English, Grammar, Writing Skills, O and A Level English tuition, Intermediate English tuition, University English tuition, and AI learning content through Elemental AI.

For any privacy-related questions, you may contact us at:

02Information We Collect

We collect information in the following ways:

When you interact with our website or services, you may provide us with personal information, including:

• Full name — provided during course registration, demo class booking, or contact form submission.
• Phone number / WhatsApp number — used to contact you regarding course enrollment, schedules, and fees.
• Email address — used for communication, confirmations, and updates.
• Course preferences and learning goals — provided during registration to help us place you in the correct course or batch.
• Messages and inquiries — submitted through our contact form, WhatsApp, or email.
• Writing submissions and speaking feedback requests — submitted voluntarily through our free learning section for feedback and correction.

When you visit our website, certain technical information may be collected automatically through standard web technologies, including:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time spent on each page
• Referring website or link (how you found us)
• Date and time of your visit

This information is collected through standard server logs and analytics tools such as Google Analytics, and is used only in aggregate form to improve website performance and content.

If you interact with us on YouTube, Instagram, or Facebook, those platforms may collect and process data according to their own privacy policies. We do not control their data practices. We only use those platforms to share educational content and communicate with our community.

03How We Use Your Information

We use the information we collect for the following purposes:

• Course enrollment and scheduling — to contact you after registration, finalize batch placement, confirm schedules, and discuss fees.
• Communication — to respond to your inquiries, provide guidance, and follow up on demo class bookings.
• Service delivery — to conduct live classes, provide feedback on writing and speaking submissions, and deliver course materials.
• Platform improvement — to understand how visitors use our website and improve the quality and structure of our content and services.
• Announcements and updates — to inform you of new courses, schedules, or important updates through WhatsApp, email, or social media, where you have consented to receive such communication.
• Legal and operational compliance — to maintain accurate records as required for legitimate business operations.

04Course Registration Data

When you register for a course through our registration form, you provide your name, phone number, WhatsApp number, email address, course preference, and preferred learning mode. This information is used solely to:

• Contact you to confirm your registration
• Discuss batch availability, schedule, and fees
• Place you in the correct course or level
• Maintain enrollment records

No payment information is collected through our registration form. Payment details, if any, are arranged separately and directly between the student and Elemental Academia through secure and agreed channels.

05Free Learning and Feedback Submissions

Our Free Learning section offers writing feedback, speaking feedback, IELTS band identification, free PDFs, English challenges, and a Q&A section. When you submit writing samples, speaking requests, or questions for feedback, the content you share is used only to provide the requested educational guidance.

Submissions may be reviewed by our instructor for feedback purposes. We do not share your personal submissions publicly without your explicit consent.

06Elemental AI Division

Elemental AI is the technology and AI education division of Elemental Academia. Through the Elemental AI section of our website, we publish educational articles, offer digital products, and plan to offer AI-related courses.

Any information collected through Elemental AI services — including course registrations, digital product purchases, or contact inquiries — is handled under the same privacy standards described in this policy.

07WhatsApp Communication

Elemental Academia uses WhatsApp as a primary communication channel for course-related matters. When you provide your WhatsApp number during registration or contact us directly on WhatsApp, you consent to being contacted through this channel for the purpose of enrollment, scheduling, and course support.

We do not send unsolicited promotional messages. WhatsApp communication is strictly limited to relevant course and service matters.

08Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how our website is used and allow us to remember certain preferences.

• Essential cookies — necessary for the basic functioning of the website, such as navigation and form submission.
• Analytics cookies — used to collect anonymous data about how visitors use the website, helping us improve content and structure.

You may disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of our website.

09Third-Party Services

Our website and services may involve third-party tools and platforms, including:

• Google Analytics — for website traffic analysis. Google’s privacy policy applies to data collected through this tool.
• WPForms — used for our registration and contact forms. Form data is stored securely within our WordPress environment.
• YouTube — we publish free educational content on YouTube. YouTube is operated by Google and governed by Google’s privacy policy.
• Facebook and Instagram — we maintain pages on these platforms for community engagement. Their respective privacy policies govern data collected through those platforms.
• WhatsApp — used for direct communication with students. WhatsApp’s privacy policy governs data processed through their platform.

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their privacy policies separately.

10Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to any third party under any circumstances.

We may share your information only in the following limited situations:

• With your consent — if you explicitly authorize us to share your information for a specific purpose.
• For legal compliance — if required by Pakistani law, a court order, or a legitimate government authority.
• For service delivery — with trusted tools or platforms necessary to deliver our services, where those parties are bound to handle your data securely.

11Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website operates on a secure platform and we use standard security practices to safeguard data submitted through our forms and stored in our systems.

However, please be aware that no method of data transmission over the internet or method of electronic storage is completely secure. While we do our best to protect your personal information, we cannot guarantee its absolute security.

We encourage you to use strong, unique passwords and to be cautious about what personal information you share online.

12Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining accurate enrollment records, and complying with legal obligations.

If you wish to have your information deleted from our records, you may contact us at info@elementalacademia.com and we will process your request within a reasonable timeframe, subject to any legal or operational requirements.

13Children’s Privacy

Elemental Academia offers services to school and college students, including young learners. We are committed to protecting the privacy of minors.

We do not knowingly collect personal information from children under the age of 13 without verifiable parental or guardian consent. If a parent or guardian believes their child has submitted personal information to us without their consent, they should contact us immediately at info@elementalacademia.com and we will take prompt steps to remove such information.

For students between 13 and 18 years of age, we encourage parental awareness of their child’s use of our platform and services.

14Your Rights

As a user of Elemental Academia, you have the following rights with respect to your personal information:

• Right to access — you may request a copy of the personal information we hold about you.
• Right to correction — you may request that we correct inaccurate or incomplete information.
• Right to deletion — you may request that we delete your personal information from our records, subject to legal or operational limitations.
• Right to withdraw consent — if you have consented to any specific use of your data, you may withdraw that consent at any time by contacting us.
• Right to opt out of communication — you may request to stop receiving messages or updates from us at any time by contacting us directly.

To exercise any of these rights, please contact us at info@elementalacademia.com or via WhatsApp at +92 336 2866081.

15External Links

Our website may contain links to external websites, including our YouTube channel, social media pages, and other educational resources. These external links are provided for your convenience and information only.

Elemental Academia does not control external websites and is not responsible for their content or privacy practices. We encourage you to review the privacy policy of any external site you visit through a link on our website.

16Changes to This Privacy Policy

Elemental Academia reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will update the effective date at the top of this page and, where appropriate, notify students or users through our website or WhatsApp communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes are posted constitutes your acceptance of the updated policy.

17Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan. Any disputes arising in connection with this policy shall be subject to the jurisdiction of the competent courts of Pakistan.

18Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through any of the following:

We aim to respond to all privacy-related inquiries within 48 hours.